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Customer Service 

Thank you for visiting our online store! We hope you love the styles as much as we do. Should you have any issues navigating our site, placing an order, deciding between two colors…anything! please give us a ring and we will be happy to help. You can reach our customer service team Monday-Friday from 9:00am-6:00pm EST at 800-284-7348. Thank you for choosing to stand out for good.

Altar'd State offers a 15% discount on regular-price items to U.S. military service members and their families. Simply show your I.D. to a store associate and ask for the military discount. To get the discount for an online purchase, please call our customer service team at 1-800-284-7348 Monday-Friday 9:00am-6pm EST. We will be glad to provide you with an online discount code. Please note the military discount may not be combined with any other discounts or promotions and does not apply to already reduced final sale items (prices ending in .88 or .99).

Shipping

You may choose the method of shipping at check out: Surepost ($7.00) via the United States Postal Service Parcel Select (please allow 7-10 full business days for order to arrive); Ground ($9.00), which will arrive in 3-5 business days; 2nd business Day ($15.00); or Overnight ($25.00). Please note all expedited orders (Ground, 2nd Day and Overnight) require a street address as UPS does not deliver to PO Boxes. Orders placed after 2:00pm EST will be processed the following business day. Please note UPS does not deliver on weekends or holidays.

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment ondelivery.

Please use customer login information to track packages. For tracking questions please call a customer service representative at 1-800-284-7348.

Return Policy

To ensure your complete satisfaction, we readily accept returns and exchanges for online items. Please use the return slip included in your package and follow the guidelines below:

  • All full price items purchased online should be returned within 30 days to be eligible for full refund or exchange. Items returned more than 30 days after purchase will be offered ONLINE credit for the current selling price of the item minus the return shipping fee of $7.00.  

  • Online exchanges for the same item in a different size will not incur return shipping fee. The cost of return shipping ($7.00) will be deducted from the refund price for mailed returns.

  • We CANNOT ACCEPT RETURNS OR EXCHANGES of FINAL SALE items (Items with prices ending in .99 or .88) purchased online.  Please do not return final sale items.

  • Please be sure ALL items are accompanied by receipt or packing list and are returned unworn and undamaged, with original tags attached.

  • Kindly note the reason for your return on the questionnaire provided. This will help us take better care of your needs in the future.

  • Full price items purchased online can be returned or exchanged in stores with respect to the above guidelines. If returned with receipt, they will be refunded at the purchased price. If there is no receipt or packing slip, a store credit for the item’s current selling price will be issued.

  • We do not offer price adjustments to reflect any past or future sales or promotions. We are sorry for any inconvenience this may cause.

Sizing Charts

All sizing is approximate and we will happily accept returns if an item does not fit. Please see return policy above.

Dresses / Tops

  x-small small medium large
size 0-2 4-6 8-10 12-14
bust 31-32 33-34 34-36 37.5-39
waist 23-24 25-26 27-28 29.5-31
hips 34-35 36-36 37-38 40-41

 Bottoms

denim size 24 25 26 27 28 29 30 31 32
apparel size 0 0-2 2 4 6 8 8-10 10 12
waist 24 26 26 27 28 29 30 31 32

            Shoes

Women's
US Size Eur Size
  35
5 36
6 37
7 38
8 39
9 40
10 41
11 42