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Return Policy

To ensure your complete satisfaction, we readily accept returns and exchanges for online items. You may call us with any questions. (800) 284-7348 Guest Services is available Monday-Friday, 9am-6pm EST.

Please use the return slip included in your package and follow the guidelines below:

  • A return shipping label can be provided to you by e-mail upon request. There is a $7.00 return shipping fee charged for use of this label.
    Click here to request a return label

  • All full price items purchased online should be returned within 30 days to be eligible for full refund or exchange. Items returned more than 30 days after purchase will be offered ONLINE credit for the current selling price of the item minus the return shipping fee.  

  • Online exchanges for the same item in a different size will not incur return shipping fee. The cost of return shipping will be deducted from the refund price for mailed returns using our return label.

  • We CANNOT ACCEPT RETURNS OR EXCHANGES of FINAL SALE items (Items with prices ending in .99 or .88) purchased online.  Please do not return final sale items.

  • Please be sure ALL items are accompanied by receipt or packing list and are returned unworn and undamaged, with original tags attached.

  • Kindly note the reason for your return on the questionnaire provided. This will help us take better care of your needs in the future.

  • Full price items purchased online can be returned or exchanged in stores with respect to the above guidelines. If returned with receipt, they will be refunded at the purchased price. If there is no receipt or packing slip, a store credit for the item’s current selling price will be issued.

  • We do not offer price adjustments to reflect any past or future sales or promotions. We are sorry for any inconvenience this may cause.

  • Returns may be sent to: Altar'd State, Attn: Returns, 307 Excellence Way, Maryville, TN 37801